Return & Warranty Policies

RETURN POLICY - Easy & Hassle Free

We proudly offer fast and simple returns. For your convenience, we can provide a prepaid FedEx return label for just $9.95*, which will be deducted from your refund once your item(s) are received and approved. Just select the prepaid return option when requesting your Return Authorization (RA) number—we’ll send the label, your RA#, and return instructions directly to your email.

Return Eligibility:

• Only items purchased directly from opentrailusa.com within the last 30 days are eligible for return through our site.
• Condition: Items must be in new, resaleable condition, meaning:
  • All original tags and stickers attached
  • Returned in the original packaging intact with all included documentation
• Not Accepted: Items that are worn, soiled, damaged from use, or returned with pet hair, dander, or allergens will not be accepted. These items will be returned to you at your expense.
• Damaged Packaging: If a return is received with writing or labels on the product box, or the product packaging is visibly damaged, a 10% restocking fee will apply.
• Returns sent without a valid Return Authorization (RA) number will not be processed.
• Final Sale: Closeout items are final sale and not eligible for return.

TIP: Please inspect and clean your items before returning them to avoid delays or denial.

Exchanges:

We do not currently offer direct exchanges. If you’d like a different size or product, please return the item and place a new order at your convenience.

Purchases from Other Retailers:

If you purchased your item from a retailer other than opentrailusa.com, please contact them directly for assistance.

To begin a returns claim, please complete the form located here.

*Some items incur a higher return label fee due to the size

RETURN PROCESS

How to Return an Item:

1. Request a Return Authorization (RA#):
   Complete our Return Request Form. Be sure all required fields are filled out accurately.
2. Receive RA# and Instructions:
   Once approved, you’ll receive your RA# and return instructions via email. If you choose the prepaid label, it will be included. Items must be shipped back within 30 days of receiving the RA#.
3. Prepare Your Package:
• Repack the item with all original packaging, tags, accessories, and documentation.
• Place the product box inside another shipping box (do not apply labels directly on the product box).
• Clearly write your RA# on the outside of the return box.
4. Ship Your Return:
• Using our prepaid label: Print, attach to the box, and drop off at any FedEx location. Keep your drop-off receipt.
• Using your own method: Choose any shipping carrier. Return shipping is your responsibility, and we recommend a trackable method. Ship to the address provided in your RA email.
5. Return Processing & Refunds:
• We’ll inspect the return within 7–10 business days of receipt.
• If approved, your refund will be processed to your original payment method.
• If denied, we’ll contact you with photos and return options.

Additional Info:

• Track Your Return: Keep your return tracking number for your records.
• Need Help? Contact our Customer Service team at 208-319-3079 or via our Contact Form. We’re happy to assist!

WARRANTY POLICY

Open Trail warrants products to the original retail buyer for a period of 2 years (from the date of original purchase). Warranties are only valid with proof of purchase. Please ensure you provide a copy of your receipt or order confirmation when submitting any warranty claims.

If you feel that a product is not performing as it should during the warranty period due to materials or workmanship, please return to the place of purchase. If, after inspection, it is determined that it would be covered under the warranty policy, then we will repair or replace the product at our discretion. If a warranty is approved and cannot be repaired a replacement will be provided. If an exact replacement is not available, then one of equal value in the same size and color will be issued. This warranty does not cover damage due to accidents, improper use, natural breakdown of colors/materials over time, or normal wear and tear. Open Trail’s warranty is not applicable if damage is due to:

• A crash
• Improper use
• A natural breakdown of colors/materials over time
• Normal wear and tear

Some examples of damage not covered by Warranty are:

• Materials that have been snagged, ripped, torn, punctured or burned
• Faded from sun exposure, improper washing care or failure to follow Open Trail’s care instructions

Every product is susceptible to normal wear and tear through the lifetime of the product. The lifetime of the product can be accelerated through high frequency and/or aggressive use, or through age itself, and can contribute to advancing the rate of natural breakdown of the product.

If you need to request a warranty claim for Open Trail items purchased through opentrailusa.com, please complete the form here and we will contact you as soon as possible. For items not purchased on our website, please refer back to the original place of purchase for assistance with your warranty claim request. Items that are to be considered for warranty need to be taken back to the place of purchase for inspection.